Quality & Improvement
Glenelg Community Hospital endeavours to provide high quality, safe care for all our patients and is committed to driving a culture of continuous improvement throughout the organisation to provide the very best patient centered care. This is achieved through numerous activities throughout the Hospital including, auditing, reviewing of policies and procedures, staff education and training and benchmarking.
Hospital Benchmarking
Glenelg Community Hospital benchmarks against other Private Hospitals allowing us to monitor our performance and make improvements where needed. Glenelg Community Hospital ensures policies, procedures and/or protocols are consistent with national evidence-based guidelines for the risk assessment, prevention and management of falls, pressure injuries and medication errors.
Patient Falls
A hospital setting is associated with an increased risk of falling. Falls are one of the most frequently reported clinical incidents in hospitals around the world.
GCH Rate Jan-June 2024: 0.00%
GCH Rate July-Dec 2024: 0.03%
GCH Rate Jan-Dec 2025: 0.00%
Pressure Injuries
A pressure injury is a localised injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear and/or friction.
GCH Rate Jan-June 2024: 0.00%
GCH Rate July-Dec 2024: 0.00%
GCH Rate Jan-Dec 2025: 0.00%
Medication Errors
A medication error is described as errors in prescribing, dispensing, or administering medication with the result that any of the following criteria is not met; right patient, right drug, right dose, right route, right time.
GCH Rate Jan-June 2024: 0.09%
GCH Rate July-Dec 2024: 0.06%
GCH Rate Jan-Dec 2025: 0.02%
Consumer Experience and Continuous Improvement
Staff and management recognise the importance of feedback received from our patients. The feedback provided is continually reviewed and is a great resource for us to look at where we can make improvements for our patients their families and visitors. Below is a snapshot of data from our Patient Satisfaction Surveys from January - December 2025.
Staff Education
Glenelg Community Hospital provides education and training to ensure the clinical workforce delivers safe, effective and reliable health care. Education and Training is just as important for our non-clinical staff in delivering a high standard of services to our patients.
Over the last 12 months our mandatory training has been provided to Clinical and Non-Clinical staff, with almost all staff having now completed it.
Over the last 12 months Clinical staff have completed online learning across several different Infection Control topics.
Infection Prevention and Control 2025
Infection prevention and control practices aim to reduce the risk of patients acquiring preventable healthcare-associated infections (HAI). GCH audits and submits data to National Hand Hygiene Initiative (NHHI).
NHHI Audit One 2024
National - 86.8% GCH - 92.1%
NHHI Audit Two 2024
National - 87.4% GCH - 86.0%
NHHI Audit Three 2024
National - 86.8% GCH - 91.5%
NHHI Audit One 2025
National - 86.6% GCH - 91.9%
NHHI Audit Two 2025
National - 86.9% GCH - 90.0%
NHHI Audit Three 2025
National - 86.8% GCH - 89.4%
