Caring for the Health of the Community for Over 60 Years

Ph: (08) 8294 5555
Glenelg, South Australia

Quality & Improvement

Glenelg Community Hospital endeavours to provide high quality, safe care for all our patients and is committed to driving a culture of continuous improvement throughout the organisation to provide the very best patient centered care. This is achieved through numerous activities throughout the Hospital including, auditing, reviewing of policies and procedures, staff education and training and benchmarking.


Hospital Benchmarking

Glenelg Community Hospital benchmarks against other Private Hospitals allowing us to monitor our performance and make improvements where needed. Glenelg Community Hospital ensures policies, procedures and/or protocols are consistent with national evidence-based guidelines for the risk assessment, prevention and management of falls, pressure injuries and medication errors.

Patient Falls

A hospital setting is associated with an increased risk of falling. Falls are one of the most frequently reported clinical incidents in hospitals around the world.

GCH Rate Jan-June 2022: 0.00%

GCH Rate July-Dec 2022: 0.00%

GCH Rate Jan-June 2023: 0.00%


Pressure Injuries

A pressure injury is a localised injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear and/or friction.

GCH Rate Jan-June 2022: 0.00%

GCH Rate July-Dec 2022: 0.00%

GCH Rate Jan-June 2023: 0.00%

 Medication Errors

A medication error is described as errors in prescribing, dispensing, or administering medication with the result that any of the following criteria is not met; right patient, right drug, right dose, right route, right time.

GCH Rate Jan-June 2022: 0.21%

GCH Rate July-Dec 2022: 0.13%

GCH Rate Jan-June 2023: 0.16%


Consumer Experience and Continuous Improvement

Staff and management recognise the importance of feedback received from our patients. The feedback provided is continually reviewed and is a great resource for us to look at where we can make improvements for our patients their families and visitors. Below is a snapshot of data from our Patient Satisfaction Surveys from January - June 2023.

These are just some of the improvements we have made in the past 6 months based on feedback provided.


Staff Education

Glenelg Community Hospital provides education and training to ensure the clinical workforce delivers safe, effective and reliable health care. Education and Training is just as important for our non-clinical staff in delivering a high standard of services to our patients.


Over the last 6 our mandatory training has been rolled out to Clinical and Non-Clinical staff, with almost all staff having now completed it.

Over the last 6 months’ clinical staff have completed online learning across several different Infection Control Topics.  

Infection Prevention & Control 2023

Infection prevention and control practices aim to reduce the risk of patients acquiring preventable healthcare-associated infections (HAI). GCH audits and submits data to National Hand Hygiene Initiative (NHHI).

NHHI Audit Three 2022

National - 86.6%         GCH - 89.1%

NHHI Audit One 2023

National - 86.3%         GCH - 90.6%

NHHI Audit Two 2023

National - 86.7%         GCH - 84.5%

NHHI Audit Three 2023

National - 86.7%         GCH - 89.4%


Glenelg Community Hospital is committed to providing quality, holistic healthcare services to its community.